Business Policy

Shipping

• Domestic Shipping: Shipping is free for all domestic customers.
• International Shipping: Additional rates may apply, please contact us if you have any questions. 

Exchanges and Returns

• Damaged Items: If your piece arrives damaged, you are eligible to exchange it for a new piece.
• Size Issues:
• If the piece does not fit, you may exchange it for a smaller or larger size, subject to stock availability.
• If the desired size is not in stock, you may choose an alternative item.

Refunds

• Items are refundable within 7 days of purchase if they arrive damaged or are lost in the mail.
• To initiate a refund, please contact our customer service team with your order details and a description of the issue.

Contact Information

For any questions or concerns regarding your order, please reach out to our customer service team at ornn@ornnjewelry.com or through our Line or Instagram accounts where we will promptly assist you. 

Instagram: @ornn.official

Line: @ORNN